Your legal rights are all described in the UK Consumer Contract Regulations, and you have some additional rights to cancel orders and return items when buying online compared with buying in an actual shop. The basic principles of how we work are:
1. Our ethos is all about true period vintage clothing of the highest quality; we do not sell any retro reproductions and everything is to the best of our knowledge a genuine item of the period described. Every item is laundered or dry cleaned if possible and checked carefully, with skilled repair if needed, so that it is presented to you in the best possible condition. But these are always one-off items and around 40 to 80 years old, so like any antique, they are never going to be in perfect mint condition.
2. We want you to be thrilled with anything you buy from us. For UK buyers, the cost of basic standard postage is included in the price of the dress. If you have any reason to think that the dress you’ve bought is not right for you, please return it within 14 days, and we will give you a full refund of what you have paid us (you will need to pay the return postage cost and also any postage supplement for next day delivery, and of course the dress needs to be returned to us in the same condition as you received it).
3. For international buyers, an additional carriage charge is applied to purchases when you check out. If you return a dress, we will refund the basic price paid, but will not be able to refund the additional carriage charge, and you are also responsible for the cost of returning the dress to us.